Skip to content Go to main navigation Go to language selector

We use cookies to optimize the functionality of our website and for certain marketing purposes. You agree to our use of cookies by closing this banner or by continuing to browse this website. Read more about Cookies

Private customers

You can track your shipment in the internet. The DPD tracking number is composed of 14 digits, possibly including a check digit or letter. You will get the tracking number from the sender.

You should always check the tracking number with the sender as tracking only works with the tracking number or the customer's own reference.

We mainly deliver shipments from Monday to Friday between 8:00 and 16:00. We also deliver shipments in the evenings from 16:30 to 21:00 in the following areas: Helsinki (index Suomenlinna 00190, and former Sipoo area 00890 Helsinki), Espoo, Vantaa, Kauniainen; as well as in Kerava and Tuusula (indexes 04200-04360).

You can check the shipment's information using the tracking number. The DPD Classic service is not covered by a delivery time guarantee.

One delivery attempt will be made automatically. If you are not at home, the driver will leave notification of the parcel and you can arrange another delivery in accordance with the instructions on the card.

If you live in a multi-storey building where the entrance door is locked, we will unfortunately be unable either to deliver the parcel or to leave any notification of our visit. In this case we will attempt to establish your contact details and to ring and arrange a fresh delivery.

We hold parcels at the depot for seven (7) days. During that time, you will have the opportunity to make arrangements for redelivery of the parcel or to collect the parcel from our depot yourself. The delivery alternatives are:

  • new delivery day
  • new delivery address
  • delivery with a letter of authorisation
  • collection from our depot.

The parcel can be delivered to another city if the new address is within the catchment zone of the same depot and if you have any delivery attempts remaining.

The DPD service includes one automatic delivery attempt. If you are not at home at that time, the driver will leave a notification card that you can use to make a redelivery request. Unfortunately the DPD service does not include an automatic pre-advice.

You must contact the company from which you ordered the product and inform them of the return. The company will give you more information about the return system they use.

DPD offers transport services only to businesses, and therefore you should have a valid business ID.

Shipments may be collected from our depot depending on the city and depot concerned. The parcel collection must be arranged beforehand by contacting our customer service.

We do not have a cooperation arrangement with Itella; in other words, it is not possible to collect parcels from a post office.

You can change the address if there has already been one delivery attempt. You can make the address change, if you have received a notification for the parcel.

The delivery time will depend on which country the shipment will be arriving from. For example, shipments from the Middle-Europe reach Finland in approximately 3–5 days.

Parcels can be delivered without proof of delivery from the recipient against a letter of authorisation. As a letter of authorisation, we accept the (DPD letter of authorisation from our website), or the authorisation on the reverse side of the delivery notification left by the driver.

The completed letter of authorisation can be left in a place easily accessible to the driver, such as the front door.

Unfortunately we are unable to arrange exact delivery times, but we can deliver the shipment to a different address where you can be reached more easily. The shipment can also be collected from our depot or we can make a delivery against a letter of authorisation.

A person at the same address or in the same company can acknowledge receipt of the shipment on your behalf.

Apparent damages must be notified immediately by logging a complaint on the shipping document when receiving the goods. Non-apparent damages (package intact but product damaged) must be notified in writing to the transporter within seven working days from receiving the goods. Claims for compensation must always be presented to the party paying for the freight.

You must contact the company you ordered the product from; and notify them of the return. The company will give you more information about the return policies they have.

Contact the customer service of the sender of the product.

Contact the customer service of the sender of the product.