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Holistic e-commerce solutions – from purchase to delivery

Deliveries are playing an increasingly important role in the consumer experience when purchases are made online. How you deliver is at least as important as what you deliver. The consumers of today are knowledgeable, aware of their options and want great freedom and choice.

Your customers want to have control over their purchases themselves and know when, where and how their delivery will take place. They also want to easily be able make changes to the delivery and know how much the purchase will cost. The delivery should therefore be considered to be an integral part of the product, and to match the shopping experience.

This always involves finding the right balance between speed, precision and cost. PostNord focuses on developing the consumer journey before the purchase, after the purchase and after delivery, helping you create loyalty that gives rise to further purchases and recommendations. We know how you need to interact with today’s e-consumers, on their terms Would you like to know more about our e-commerce solutions? Contact us

E-commerce before the purchase

When shopping online the experience is becoming increasingly important, and delivery plays a more considerable role in your customers’ shopping experience. A crucial part in the purchase being completed could be whether or not the delivery options are simple and clear. Already prior to the purchase, the customer wants to know when, how and where the delivery will be made, who is responsible for it and, of course, what it will cost.

E-commerce during the purchase

For most consumers, purchases are generally not so urgent that they consider it worth paying more for fast delivery. An extra day usually makes little or no difference. However, many consumers would prefer to specify during the purchase process a specific delivery time, place and method to fit their daily routines.

E-commerce after the delivery

To create a shopping experience that impresses right through the entire process, it is important to make it easy for customers to return goods: If it is easy to return unwanted products, there is a good chance that customers will subsequently make further purchases.

The most popular tools and services for e-commerce

PostNord MyPack Collect

Send parcels with a maximum weight of 20 kg to customers in the Nordic countries and other parts of Europe.

MyPack Home

Send parcels with a maximum weight of 35 kg to customers in a number of countries in the Nordic region and Europe.

PostNord Return Drop Off

It is easy for your customers to return parcels, and you can monitor the progress of returns throughout their journeys.

Customer Portal

Get better control of your deliveries using our Customer Portal.

PostNord Developer

Our portal with APIs offers you a cost-effective way to package and use information from our systems, in your company’s systems, apps, or online store.

Would you like to find out more about how we can help you with your e-commerce?

Then you are welcome to get in touch with us.


In order to ensure that the items you send arrive without having been damaged, it is important that you pack your consignment properly. All the parcels are handled with the help of machines, transported by vehicle and loaded together with goods of various sizes, shapes and weights.

6 tips for better e-commerce

Customized logistics are the key to successful e-commerce. Our guide helps you succeed. 

E-commerce reports

PostNord is following the growth of e-commerce in the Nordic region and Europe and regularly publishes a number of reports describing its progress.