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Customer service for consumers

Here you will find answers to most of your questions and customer service channels and contact information - we are happy to serve you!

With the help of the PostNord app, you can take care of most things

Read more and download the app

You can see the status of your package from the shipment tracking

Go to shipment tracking

However, do you need our expert's help? We are happy to serve. Choose the most suitable channel for contacting you below.

Please send the message only once and only in one channel, thus facilitating the processing of customer messages and preventing service channels from becoming congested. We will respond to each message and deal with them in chronological order. Please, mention the shipment tracking number in your message.

Our customer service is closesd on Midsummer's Eve 21.6. We will be back on Monday 24.6.

Happy Midsummer!


The most convenient way to deal with us is via chat. Chat works in PostNord's mobile application and we serve there on weekdays from 8:00 a.m. to 6:00 p.m.


With WhatsApp messages, you can contact us conveniently and free of charge. Our number is 0401547506. Calls to WhatsApp number are not possible.

We serve on weekdays from 8 a.m. to 6 p.m.


We serve at number 060096616

Price for call is 0,98€/min, time in queue: standard local or mobile rate.

We serve on weekdays from 8 a.m. to 6 p.m.

You can find general information about receiving parcels here:

Receiving parcels

Frequently asked questions