Holistic e-commerce solutions – from purchase to delivery

Deliveries are playing an increasingly important role in the consumer experience when purchases are made online. How you deliver is at least as important as what you deliver. The consumers of today are knowledgeable, aware of their options and want great freedom and choice.

Your customers want to have control over their purchases themselves and know when, where and how their delivery will take place. They also want to easily be able make changes to the delivery and know how much the purchase will cost. The delivery should therefore be considered to be an integral part of the product, and to match the shopping experience.

This always involves finding the right balance between speed, precision and cost. PostNord focuses on developing the consumer journey before the purchase, after the purchase and after delivery, helping you create loyalty that gives rise to further purchases and recommendations. We know how you need to interact with today’s e-consumers, on their terms Would you like to know more about our e-commerce solutions? Contact us

What we offer in e-commerce

  • E-commerce before the purchase

    When shopping online the experience is becoming increasingly important, and delivery plays a more considerable role in your customers’ shopping experience. A crucial part in the purchase being completed could be whether or not the delivery options are simple and clear. Already prior to the purchase, the customer wants to know when, how and where the delivery will be made, who is responsible for it and, of course, what it will cost.

    E-commerce before the purchase
  • E-commerce during the purchase

    For most consumers, purchases are generally not so urgent that they consider it worth paying more for fast delivery. An extra day usually makes little or no difference. However, many consumers would prefer to specify during the purchase process a specific delivery time, place and method to fit their daily routines.

    E-commerce during the purchase
  • E-commerce after the delivery

    To create a shopping experience that impresses right through the entire process, it is important to make it easy for customers to return goods: If it is easy to return unwanted products, there is a good chance that customers will subsequently make further purchases.

    E-commerce after the delivery

The most popular tools and services for e-commerce

  • PostNord MyPack Collect

    Send parcels with a maximum weight of 20 kg to customers in the Nordic countries and other parts of Europe.

    More about PostNord MyPack Collect
  • MyPack Home

    Send parcels with a maximum weight of 35 kg to customers in a number of countries in the Nordic region and Europe.

    More about MyPack Home
  • PostNord Return Drop Off

    It is easy for your customers to return parcels, and you can monitor the progress of returns throughout their journeys.

    More about PostNord Return Drop Off
  • Customer Portal

    Get better control of your deliveries using our Customer Portal.

    More about Customer Portal
  • Delivery Checkout

    A widget for your online shop that makes it easy for customers to choose how the item they have purchased should be delivered.

    More about Delivery Checkout
  • PostNord Developer

    Our portal with APIs offers you a cost-effective way to package and use information from our systems, in your company’s systems, apps, or online store.

    More about PostNord Developer

Would you like to find out more about how we can help you with your e-commerce?

Then you are welcome to get in touch with us.


In order to ensure that the items you send arrive without having been damaged, it is important that you pack your consignment properly. All the parcels are handled with the help of machines, transported by vehicle and loaded together with goods of various sizes, shapes and weights.

6 tips for better e-commerce

Customized logistics are the key to successful e-commerce. Our guide helps you succeed. 

ecNOW that helps online businesses grow


PostNord's ecNOW helps eCommercers by providing an easily accessible, convenient and cost-effective package of services - the ecNOW house that helps online businesses grow.

E-commerce reports

PostNord is following the growth of e-commerce in the Nordic region and Europe and regularly publishes a number of reports describing its progress.