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Customer Portal

The customer portal will log all your shipments, give you a good overview and allow you to manage your logistics flow.

More efficient shipment management with PostNord’s customer portal

How would you like to manage your shipments more efficiently, increase your customers' satisfaction and get a better overview of your shipments? Our customer portal is just the solution!

More efficient management

You can mananage and track your shipments.

More detailed reporting

Handy tools provide statistics and give you a good overview.


Better management of shipments lowers storage costs.

More satisfied recipients

Good communications increase customer satisfaction thereby decreasing the number of returns.

The portal has handy reporting tools that provide you with a comprehensive overview and detailed statistics of all shipments sent via PostNord.

More efficient management of shipments decreases customer returns which, in turn, lowers storage costs. You will also get a better understanding of how, when and where the deliveries are being made and where problems are occurring.

The customer portal makes parcel deliveries more efficient and high-quality both for you and your customer. Your logistics flow will be smoother and your customers happier.

Below you will find a few examples of the handy services the portal offers you. You can for example:

  • Decrease the number of shipments waiting at service points by encouraging recipients to collect them early
  • Track your shipments
  • Retrieve invoice date and itemization
  • Browse each outgoing shipment by status
  • Browse the undelivered shipments from the past ten days
  • Retrieve shipment statistics
  • Retrieve quality statistics
  • Retrieve potentially delayed shipments
  • Contact customer service
  • Make a claim
  • With Oline Shipping Tool book shippings and print labels
  • Follow the transport emissions of your shipments

We are happy to help you get started.

Find instructions for using Customer Portal

Already a customer?

If you already have access to the Customer Portal, just click to log in.


Related Services

Search letter-box or service point

Search for the nearest service point with postal code, city or address and city.

Search letter-box or service point

Track and trace

Trace shipments using shipment ID or the sender's logistics customer number and reference.

Track and trace