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Privacy Policy

Storing personal information

PostNord Oy respects the privacy of the users of this website, and is committed to protecting their personal information. We guarantee that any personal information given to PostNord is only used for its intended purpose, and it will be protected from unauthorised use. We are serious about the trust vested in us regarding the protection of privacy.

The personal information will be stored in confidentiality and it will not be used for anything other than the maintenance, development, and analysis of the customer relationship, as well as offering and developing products and services. Personal information can also be used for marketing purposes, unless communication for marketing purposes has not been allowed by the person. Personal information can also be shared internally within other companies of the PostNord group. This information is never given to third parties without the person's consent.

This privacy policy statement applies to the website of PostNord. The PostNord website may contain links to third party websites, the privacy policy of which PostNord does not control. We recommend always checking the privacy policy practices of any particular company before submitting any personal information.


You can use this website to file a claim, for example about a parcel that has not arrived on time. We record the sender and recipient's information, the time when PostNord received the parcel, the contents and additional information regarding its value. This can help tracking a missing parcel or its contents. Other information included in the claims is also recorded, which helps with the handling of the issue.

PostNord is responsible for the handling of personal information on this website. In addition, every company involved in the services and operations of PostNord Group is responsible for the handling of personal information on their website.


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The user can disable cookies from their browser settings, but this may result in some operations on the website not functioning well.

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