Return with code

You have received a return code from the original sender of the parcel via text message, email or in the PostNord app. The code can be either a barcode or an eight-digit numeric code.

If you have a numeric code, you can return the parcel by writing the code (eight digits) and your name clearly on different lines on the parcel with a permanent marker and taking the parcel to either our service point or a Pakettipiste parcel locker. Make sure that the original address label has been removed or covered.

If you did not receive a code from the sender, always contact the sender for return instructions. If you have received a return address label with your package, see the instructions here.

Pakettipiste parcel lockers

You can return with a return code only to Pakettipiste parcel lockers. 

• On the display of the parcel locker, first select “Send”
• Follow the onscreen instructions to scan or enter the barcode on the return address label. Finally, select "OK".
• Select the appropriate size locker for the parcel. The display shows how many lockers of different sizes are available.
• No receipt will be printed for the return. Scanning the shipment during return serves as an acknowledgment.
• If the parcel does not fit in the locker, the parcel can be returned to another PostNord pick-up point