The general terms and conditions (pdf) of the DPD Pallet service include information on calculating the volume and packing the pallets.
Service description (pdf)
Special terms (pdf)
Terms and conditions of delivery
Delivery includes one hand-over attempt, after which a notice of arrival will be sent to the recipient. When the recipient receives the notice of arrival, he/she can contact PostNord to arrange a new delivery time. The general terms and conditions of the service state the other terms and conditions of delivery applying to this service.
Shipments within the E.U.
Shipping documents must always be attached to shipments within the E.U.
We accept liability for shipments valued at up to EUR 13,000 per pallet. However, this does not apply to deliveries within Finland. The general terms and conditions include further information about our liability.
We pay compensation for damaged and lost goods in accordance with legislation on customer relationship management. For domestic shipments, the maximum compensation is EUR 20 per kilogram.
The price is calculated for each pallet individually. Pricing varies depending on the destination country.
Are you sending products classified as hazardous?
It is not permitted to send products classified as hazardous.
We collect pallets from Finland, the Baltic region, and Poland, and we deliver them to your door. Email us at firstname.lastname@example.org to book a shipment or make a collection request. If you place an order before 3 p.m., we will collect the goods the following day and deliver them to you.