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Parcel service for businesses

Collection Request

Collection Request processes all parcel returns within one week. Shipments are easy to book on the Pacsoft Online service.

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Benefits with Collection Request
  • Comprehensive – You can send parcels anywhere in the world.
  • Convenient – Parcels are delivered to the recipient’s door.
  • Trackable – You can track your parcel at all times.
  • Simple – You can book shipment online.
For importing parcels and receiving returns from other European countries

Do you import parcels and receive returns from European countries? If so, our Collection Request service is perfect for you.

Collection Request is an additional service for PostNord Parcels. It is used when you or a third party needs to receive returns.

Booking and delivery

Book a shipment on the Pacsoft Online service. Let us know that you are making a collection request. We will collect the parcel from the sender. Our driver will bring the waybill, so all that is necessary is to pack the goods. If you place an order before 3 p.m., the parcel will be collected from the sender on the following working day.

We will deliver the parcel within Finland in 1–2 working days, and from elsewhere in Europe in 2–7 working days.

Dimensions and weight

Maximum weight31.5 kg
Maximum length1.75 m
Maximum length + circumference300 cm

The length + circumference measurement is calculated as follows: longest side of the parcel + (2 x height in centimeters) + (2 x width in centimeters).


We accept liability in accordance with the General Conditions of the Nordic Association of Freight Forwarders 2015. However, this does not apply to deliveries within Finland. The special terms and conditions (pdf) include further information about our liability.

Would you like to know more?

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Contact us

Related services

MyPack Home

Send parcels with a maximum weight of 35 kg to customers in a number of countries in the Nordic region and Europe.

MyPack Collect

Send parcels with a maximum weight of 20 kg to customers in the Nordic countries and other parts of Europe.