The length + circumference measurement is calculated as follows: longest side of the parcel + (2 x height in centimeters) + (2 x width in centimeters).
Parcels are delivered on weekdays between 8 a.m. and 4 p.m. to the address stated by the sender. The recipient will not receive advance notice of the delivery, but delivery includes one hand-over attempt. If necessary, a second hand-over attempt can be arranged with the recipient.
In the Nordic countries
Delivery includes one hand-over attempt. In Norway, a second hand-over attempt can be arranged with the recipient if necessary. In the other Nordic countries, a notice will be left for the recipient stating where the parcel can be collected if the recipient was not there to receive the parcel. If it is not collected, the parcel will be returned to the sender after 14 days.
Delivery includes three hand-over attempts. The shipment will be stored at PostNord’s terminal for seven days, after which it will be returned to the sender.
Shipments outside the EU
A separate customs document must be attached to shipments destined for outside the EU. See here for more about customs clearance.
We accept liability in accordance with the General Conditions of the Nordic Association of Freight Forwarders 2015. However, this does not apply to deliveries within Finland. The general terms and conditions of the service include further information about our liability.
Are you sending products classified as hazardous?
In some cases, it is permitted to send a limited number of products classified as hazardous. Find out more about products classified as hazardous.
Is a parcel being delivered to you or to a third party?
You can order collection of a parcel from another sender if the shipment is to be delivered to you or a third party in Finland. Book a shipment on the Pacsoft Online service. Let us know that you are making a collection request. We will collect the parcel from the sender. If you place an order before 3 p.m., the parcel will be collected from the sender on the following working day. Our driver will bring the waybill, so all that is necessary is to pack the goods.