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Frequently asked questions
The parcels delivered to the home are are most often delivered on weekdays between 8 a.m. and 4 p.m. Some areas also have evening delivery from 4:30 to 9 p.m.
Parcels going to pick-up points or parcel locker are generally delivered on the second business day after they have arrived in Finland.
You can follow the status of the shipment in the PostNord application or on our website.
You will receive a notification when the parcel can be picked up from a service point or parcel locker. At the service point, you must show either the PIN code of the shipment or a photo ID and the tracking number of the shipment. With Pakettipiste and Smartmile parcel locker, you need a code to open the compartment, which you get in the arrival notification. To open a Lähiboksi, you need PostNord's mobile app and a Bluetooth connection. Read more here.
You can follow the status of your parcel in the PostNord application or on our website. If you don't have a package tracking ID, or you can't find tracking information with the ID, or there are errors in the tracking information, please contact the sender of the shipment. You can also contact our customer service. You can find contact information here.
Please note that your parcel will be automatically attempted to be delivered once. If you are not at home, check the tracking to see if your package has been delivered to the default pick-up point in the area or if a new delivery needs to be arranged through customer service.
The return must always be agreed with the sender. If the parcel comes with a return address label, stick the return address label on top of the parcel. Make sure the barcode is easily readable on a flat surface. You can return the shipment to any PostNord pick up point.
If you did not receive a return address label with the parcel you received, always contact the sender of the shipment for return instructions. Read more here.
You can arrange a new delivery by contacting our customer service.
As a rule, the parcel arrives at the pick-up point on the second business day after it has arrived in Finland. For example, delivery from Central Europe usually takes about 3–5 business days. You can check the delivery time here Calculate delivery time.
You can also follow the status of the shipment in shipment tracking.
Unfortunately, we cannot agree on exact delivery times, but we can deliver the paarcel to another address where you are more reachable. The parcel can also be picked up from our terminal or we can make the delivery with a power of attorney.
Lähiboksi is PostNord's parcel locker that works with the help of a mobile app and Bluetooth. You can pick up your parcel from the nearest parcel locker around the clock.
Please note that you must have a smartphone and a Bluetooth connection.
You can download the PostNord app from your own app store. Read more.
If you live in an apartment building where the bottom door is locked, unfortunately we cannot deliver your parcel and we cannot leave a notification when we arrive.
Please note that your parcel will be automatically attempted to be delivered once. If you are not at home, check the tracking to see if your parcel has been delivered to the default pick-up point in the area or if a new delivery needs to be arranged with our customer service.