ReceivingEverything you need to know about the collection, delivery and handling of your consignments.
Delivery to a service point or a parcel locker
Are you picking up an incoming parcel? Find your nearest pickup point or check the opening hours of our service points. You can also read more about delivery notifications and letters of authorization.
Will the parcel be delivered to your door? Learn more about tracking and delivery times, and what you can do if you are not home when your parcel arrives.
Missing, damaged or delayed consignments
Is your consignment missing or have you received a consignment that is damaged? Read about procedures for compensation and about submitting damage claims.
Track letters, parcels and pallets
Track letters, parcels and pallets using the shipment ID or the sender’s logistics customer number and reference.