Receiving

Everything you need to know about the collection, delivery and handling of your consignments.

  • Delivery to a service point or a parcel locker

    Are you picking up an incoming parcel? Find your nearest pickup point or check the opening hours of our service points. You can also read more about delivery notifications and letters of authorization.

    Collecting a parcel

  • Home delivery

    Will the parcel be delivered to your door? Learn more about tracking and delivery times, and what you can do if you are not home when your parcel arrives.

    Home delivery

  • Missing, damaged or delayed consignments

    Is your consignment missing or have you received a consignment that is damaged? Read about procedures for compensation and about submitting damage claims.

    Missing, damaged or delayed consignments

  • Track letters, parcels and pallets

    Track letters, parcels and pallets using the shipment ID or the sender’s logistics customer number and reference.

    To Track letters, parcels and pallets

  • Search for service points

    Search for your nearest service point.

    To Search for service points

  • Calculate delivery times

    Check how long it takes to send letters, parcels and pallets within Finland, and to other parts of Europe and the rest of the world.

    To Calculate delivery times
A woman with a smartphone.

PostNord app

You now no longer need to wonder when your parcel will arrive or where it has gone. Our app makes it easy to shop online and has all the functionality you need to keep track of parcels that are on their way to you. You can quickly find out where ha parcel currently is and when it is expected to arrive.

Read more and download the PostNord app