Parcels straight to the address of your choosing
PostNord will mainly deliver parcels to your door on weekdays from 8 am to 4 pm. We also deliver in the evenings from 4.30 pm to 9 pm in the Helsinki metropolitan area (Espoo, Vantaa, Kauniainen, Kerava and Tuusula) and in Turku and Tampere.
PLEASE NOTE! If you have questions regarding order changes or the contents of your parcel, or if you have any complaints, please contact the business that sent the goods. There is no automatic return right for a parcel after it has been delivered to the recipient.
Parcels to be delivered home will be taken to the pick-up point if the recipient is not at home
In the Helsinki Metropolitan Area and its surrounding municipalities, Turku, Tampere, Seinäjoki, Kokkola and Vaasa, the parcels will be picked up at the pick-up point if the recipient has not been reached from home.
The recipient will receive information about the pick-up point in the PostNord mobile app, via text message or email, as will previous arrival notifications related to the parcel.
The parcel will be delivered to the default pick-up point in the recipient's postal code area, defined by good opening hours and general accessibility to the area, such as good transport links and parking facilities.