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Parcel service for contract costumers

PostNord MyPack Collect

The PostNord MyPack Collect service enables companies to provide their customers with parcel deliveries to pick-up points in the Nordic countries and elsewhere in Europe.

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Benefits with MyPack Collect
  • We deliver shipments to the Nordic countries and elsewhere in Europe
  • We collect parcels from your location and deliver them to a service point located near the recipient
  • You can track the package from our customer portal or website.
  • The recipient can follow the packet through our mobile application.
Send parcels to your customers in the Nordic countries and elsewhere in Europe – we will collect the shipments from your location and deliver them to a service point

MyPack Collect is ideal for you, whether your company has an online store or if you simply want a convenient way to send parcels to your customers. We collect parcels from your location and deliver them to a pick-up point located near the recipient. We deliver shipments to the Nordic countries and elsewhere in Europe via our comprehensive distribution network, which is constantly expanding.

In the MyPack Collect service recipient receives a text message, email or notice on the PostNord app when the parcel is available for collection from the selected service point. Convenient for you and easy for your customers to use.

The MyPack Collect service is suitable for delivering parcels weighing up to 20 kg.

Limits on dimensions –​ Parcels sent within the Nordic countries​

Minimum dimensionsLength 14 cm, width 9 cm and height 1.5 cm
Maximum length1.5 m
Maximum length + circumference3 m

Limits on dimensions – Parcels sent to other European countries

Minimum dimensionsLength 14 cm, width 9 cm and height 1.5 cm
Maximum length1 m
Maximum length + circumference2.5 m

Delivery time

The shipment will usually arrive at the recipient’s selected pick-up point within 2–6 business days.

Arrival notice

The recipient receives a notice by text message or email when the shipment is available for collection. In the Nordic countries, the arrival notice may also be sent to the recipient by letter. There is a separate charge for this service.

Shipments are stored at pick-up points as follows:

  • In the Nordic countries: 7 days
  • Elsewhere in Europe: 7 days.

Any shipments that have not been collected after this period will be returned and the sender will be charged the cost of delivery.

Additional service

Cash on delivery: The recipient pays for the parcel when it is collected. The payment will be transferred to your stated bank account. The maximum sum is EUR 2,500 per shipment. Applies to MyPack Collect shipments to Finland, Sweden and Norway.

Target countries of the MyPack Collect service

Sweden, Norway, Denmark, Germany, the Netherlands, Belgium, Luxembourg, Austria, Estonia, Latvia, Lithuania, France, Spain and Finland.

PostNord MyPack Collect service description (pdf) Valid from 1st September 2019

Related services

MyPack Home

Send parcels with a maximum weight of 35 kg to customers in a number of countries in the Nordic region and Europe.

PostNord Return Drop Off

It is easy for your customers to return parcels weighing up to 20 kg, and you can monitor the progress of returns throughout their journeys.